Frequently Asked Questions
Discover everything you need to know about Meze Audio products and services.
What is the warranty period for Meze Audio products?
All Meze Audio headphones and earphones come with a 2-year limited warranty against defects in materials and workmanship, starting from the date of purchase from an authorized dealer.
Do you offer international shipping?
Yes, we ship our high-fidelity audio products worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our webstore. Items must be in their original condition and packaging to qualify for a full refund.
Are Meze Audio headphones repairable?
Sustainability is core to our design philosophy. Most of our high-end models, including the 99 Classics and Empyrean, are designed to be fully serviceable with replaceable parts.
Which payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.
How do I choose the right amplifier for my headphones?
While many of our products are easy to drive, our high-impedance models benefit from a dedicated DAC/Amp. Please refer to the 'Specifications' section on each product page for impedance and sensitivity details.