Returns & Exchanges

At Meze Audio, we stand behind the craftsmanship of our high-end headphones and offer a 30-day return window to ensure you are completely satisfied with your listening experience. If your product does not meet your expectations, we provide a streamlined process for returns and exchanges on all eligible items.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via the online portal or email within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Gear

  Carefully pack the product in its original packaging, including all cables, accessories, and documentation to ensure it arrives in mint condition.

• 3.
  Ship the Return

  Affix the provided shipping label or use a tracked courier service to send the package back to our designated quality control facility.

• 4.
  Inspection and Refund

  Once our technicians verify the product's condition, we will process your full refund or exchange within 5 to 7 business days.